Account Deletion

This page explains how LiTown users can request deletion of a LiTown account and the personal information connected to it. It applies to accounts created in the LiTown mobile app and through the LiTown website at litown.app.

LiTown LTD is the company responsible for your account information. You can choose to delete your account yourself from inside the app, or ask us to delete it for you.

LiTown is currently pre-launch. If you joined the early access list but never created an account, there is no account to delete, but you can still ask us to remove your early access details using the steps in section 3.

This is the fastest way to delete your account, and you do not need to contact us.

Send an email to privacy@litown.app with the subject line "Account deletion request" and include the following so we can find your account:

• The email address or phone number you used to sign up
• Your LiTown display name or username
• Your city, if you set one
• Whether you want your early access entry removed as well, if you joined the list

We may ask you to verify that you own the account before we act on the request, so that nobody can delete an account that is not theirs. Please never send us your password or a verification code in an email.

When your account is deleted, we delete the personal information that is connected to it, including:

• Your profile: name or display name, email address, phone number, profile photo, username, and selected city
• Location preferences and saved places
• Your Ask the Town questions and your answers
• Snaps, vibe reports, and other content you submitted
• Saved venues, reactions, and in-app activity
• Notification preferences and device notification tokens
• Your Sparks balance and Sparks activity history
• Leaderboard and Town Captains standing
• Venue owner or partner details linked to your account, where you were the account holder

Deletion is permanent. Content removed from LiTown cannot be restored, and a deleted account cannot be recovered by signing up again with the same address.

A small amount of information may be retained after your account is deleted. This is limited to the following, and we do not use it for any other purpose:

• Transaction and Sparks purchase records that we are required to keep for accounting, tax, and fraud prevention
• Records of abuse reports, safety incidents, or legal claims, kept for as long as needed to handle them
• Backup copies, which are overwritten on our regular backup cycle rather than deleted instantly
• Aggregated or de-identified information that can no longer be linked to you
• Information we are legally required to keep, or need to keep to establish, exercise, or defend legal claims

Content you posted publicly may also have been seen, shared, or screenshotted by other people before deletion, which is outside our control.

When you delete your account in the app, your profile and content are removed and you are signed out immediately.

Email requests are actioned within 30 days of us confirming the account is yours. Backup copies are purged on our regular backup cycle, typically within 30 days of deletion.

We will confirm by email once your account has been deleted.

If anything about deleting your account is unclear, or if a request has taken longer than expected, contact us at:

For more detail on how we handle personal information, see our Privacy Policy.