How LiTown collects, uses, protects, and respects your information.
Welcome to LiTown.
This Privacy Policy explains how LiTown ("LiTown," "we," "us," or "our") collects, uses, stores, protects, and shares information when you use our website, mobile application, products, services, pages, features, and related experiences, including the LiTown app, The Pulse, Ask the Town, Venue Profile, Notifications, Sparks, Town Captains, venue onboarding, and related services.
LiTown is built around live city discovery, real-time venue activity, local questions, city updates, and community-powered information. Privacy is central to how we build LiTown. We aim to collect only what we need, use it responsibly, protect it carefully, and give users meaningful control over their information.
By using LiTown, you agree to the collection and use of information as described in this Privacy Policy.
LiTown is a city discovery and live activity platform that helps users discover venues, ask real-time local questions, view city activity, follow venue updates, receive in-app notifications, earn or spend Sparks, and interact with venue and community content.
For privacy inquiries, contact us at:
Email: privacy@litown.app
Website: https://litown.app
Company: LiTown LTD
Address: Kigarama, Nyagahinga, Rusororo, Gasabo, Umujyi wa kigali, Rwanda
We may collect information directly from you, automatically from your device, from your activity in the app, from venues or partners, and from third-party service providers.
When you create or use a LiTown account, we may collect:
LiTown is a location-aware city discovery app. We may collect or process:
You can usually control location permissions through your device settings. Some features may not work properly if location is disabled.
You may create or submit content through LiTown, including:
User content may be visible to other users depending on the feature, your settings, and the context in which you submit it.
If you are a venue owner, manager, promoter, partner, or business user, we may collect:
LiTown may use Sparks as an in-app activity, reward, visibility, or engagement system. We may collect and process:
We do not store full payment card numbers unless expressly stated and handled through a secure payment provider.
We may automatically collect:
We may collect information about how you use LiTown, including:
On litown.app, we may use cookies and similar technologies to:
You may be able to control cookies through your browser settings.
We may receive information from:
We use information to operate, improve, protect, and grow LiTown.
We may send:
You may opt out of certain marketing communications, but we may still send essential service or security messages.
Where applicable, we may process personal information based on:
Our legitimate interests include operating LiTown, improving the service, preventing abuse, securing the platform, supporting venue discovery, and providing relevant city activity.
We do not sell personal information to advertisers.
We may share information in the following ways:
Some content may be visible to other users, including:
Use care when submitting content that may be public or visible in the app.
We may share aggregated or limited information with venues or partners, such as:
We do not provide venues with private personal data unless necessary to provide a requested feature, permitted by you, required by law, or otherwise described in this Policy.
We may share information with trusted providers that help us operate LiTown, including:
These providers may process information only as needed to provide services to us and subject to appropriate safeguards.
We may disclose information if we believe it is necessary to:
If LiTown is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to appropriate protections.
LiTown may use demo, seed, or system-generated content to help early markets, new cities, or low-activity areas feel understandable and useful. Such content may include city tips, in-app notifications, demo leaderboard entries, sample city activity, venue prompts, or non-personal system messages.
Demo content is intended to support product experience and education. We will not intentionally represent demo content as verified live user content where that would be misleading. Snap verification, rewards, and real user activity should be treated separately from demo/system content.
LiTown may use automated systems, algorithms, or AI-assisted tools to:
We do not intend to use AI to make legally significant decisions about users without appropriate safeguards where required by law.
We keep information for as long as reasonably necessary to provide LiTown, comply with law, resolve disputes, enforce agreements, protect the platform, and support legitimate business purposes.
Retention periods may vary depending on the type of information, including:
We may retain de-identified, aggregated, or anonymized information for analytics and product improvement.
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
These may include:
No system is perfectly secure. You are responsible for keeping your login credentials and device secure.
Depending on your location and applicable law, you may have rights to:
To make a request, contact us at:
privacy@litown.app
We may need to verify your identity before responding.
You may control location permissions through your device settings. If you disable location, some LiTown features may be limited, including nearby asks, venue discovery, live city relevance, and location-based recommendations.
You can unsubscribe from marketing emails using the unsubscribe link or by contacting us. We may still send non-marketing messages such as security alerts, account notices, transaction confirmations, or service updates.
LiTown is not intended for children under the minimum age required by applicable law. Users must be at least 13 years old, or older where local law requires. If we learn that we collected information from a child in violation of law, we may delete it.
LiTown may use service providers or infrastructure located in different countries. This means information may be processed outside your country of residence. Where required, we will use appropriate safeguards for international transfers.
LiTown may link to third-party websites, venues, maps, payment providers, app stores, social platforms, or partner services. We are not responsible for the privacy practices of third parties. Review their policies before using their services.
If you download LiTown through an app store or make purchases through third-party providers, those providers may collect and process information according to their own privacy policies and terms. LiTown does not control those third-party practices.
We may update this Privacy Policy from time to time. If we make material changes, we may notify you through the app, website, email, or another reasonable method. The updated policy will be effective when posted unless otherwise stated.
For privacy questions, requests, or concerns, contact us at:
LiTown Privacy Team
Email: privacy@litown.app
Website: https://litown.app
Address: Kigarama, Nyagahinga, Rusororo, Gasabo, Umujyi wa kigali, Rwanda
We care deeply about privacy. If something concerns you, contact us and we will take it seriously.